Closing the loop

Most years the Knowledge & Library Service runs a user survey in November. On starting to prepare the latest version we realised we had not provided a promised update on what you said and what we were going to do about it. So here, with apologies for the delay, is some feedback.




The top three areas influenced by information from the KLS were advice to colleagues, teaching and confirming patient care.

70% of people reported learning something new and 60% shared that learning with colleagues.

The KLS scored high satisfaction scores with most aspects of service rated very good or good by 75% or more of respondents. The areas of lowest satisfaction were ebooks, ejournals and opening hours. We are working hard to improve ejournal availability and ease of access (watch this space). Opening hours will hopefully be an area of increased satisfaction in the new survey following the creation of the Knowledge Hub - greatly increasing the quality and quantity of 24 hour study space. eBooks are an area for further investigation. Experiments to date have seen poor uptake.

Lots of comments were received and these are particularly helpful. A recurring theme was the need for quiet working space. The Knowledge Hub has been designed as a noisier area and groups needing to work together are encouraged to use that space. Hopefully this will take some noise out of the main library. KLS staff are trying to be more quiet as we appreciate that we have an impact on noise levels. Many of the comments demonstrated a lack of awareness of what the KLS offers with people asking for things we already provide. To try and bridge this knowledge gap we have started a monthly news letter that is circulated to all registered users and via the Trust Information Bulletin. You can find back issues online.

(c) image creative commons - Brittany G